Terms of Service

1. About BEPRA Intelligence

• ABN: 64 977 336 328
• Trading as: BEPRA Intelligence
• Address: U 3, 19 Cook St, Randwick NSW 2031
• Contact: bep@bepra-int.com

2. Services

We provide:

• BEPRA Sites: custom website design and development (Essentials, Studio, and Signature build tiers)
• BEPRA Care: ongoing care plans (Foundation, Care, Growth, Automation, Intelligence tiers)
• BEPRA Workers: AI agents (Scout, Agent, Advisor classes) for client business operations

Specific service deliverables are confirmed in writing before commencement (typically via a Scope of Work document).

3. Engagement Process

1. Discovery call (free, no obligation). We learn about your business and confirm fit.
2. Proposal. Written scope, pricing, timeline.
3. Acceptance. You confirm the proposal in writing.
4. Deposit. Typically 50% of project fee paid upfront.
5. Delivery. Completed in agreed timeline.
6. Final payment. Remaining balance on delivery.
7. Care plan. Recurring monthly billing for ongoing services.

4. Pricing and Payment

4.1 Pricing

• Pricing is quoted in Australian Dollars (AUD) and is GST-inclusive where applicable
• Specific prices are confirmed in writing per project
• Recurring care plans are billed monthly in advance

4.2 Payment Terms

• One-time fees: 50% deposit, 50% on completion (or as otherwise agreed)
• Recurring fees: billed monthly via direct debit, credit card, or invoice
• Late payment may result in service suspension after 14 days notice

4.3 GST

We are an Australian sole trader; GST applies where revenue thresholds require. We will issue compliant Australian tax invoices for all services.

5. Project Terms

5.1 Scope

Each project is delivered to the agreed Scope of Work. Changes outside the agreed scope are quoted as additional work.

5.2 Revisions

Each project tier includes specified revision rounds (typically 2-3). Additional revisions are billed at agreed rates.

5.3 Timeline

Project timelines are estimates, not guarantees. Delays caused by client (late content, late approvals) extend the timeline accordingly.

5.4 Content

Client provides all required content (text, images, brand materials) within agreed timeline. BEPRA can provide content production services for additional fee.

6. Intellectual Property

6.1 Client Deliverables

Upon full payment, the website code, design files, and brand integration become the client's property. Client retains all rights to their content, brand, and business information.

6.2 BEPRA Tools and Methodologies

BEPRA retains ownership of:

• Underlying tools, code libraries, and frameworks
• Methodologies, processes, and design systems
• Pre-built components, templates, and asset libraries

Client receives a perpetual license to use these tools as part of their delivered website.

6.3 Portfolio and Case Study Rights

BEPRA reserves the right to:

• Showcase client websites as portfolio examples on bepra-int.com
• Include screenshots and project metrics in marketing materials
• Reference client engagements as case studies (with client business name and industry, but without confidential information)
• Use the client's logo on the BEPRA website to indicate prior engagement

A client may opt out of public showcasing by written notice; we will respect this and remove publicly visible references within 30 days.

6.4 Workers and Configurations

AI Workers are licensed to the client for the duration of the active service agreement. Worker configurations are the client's intellectual property; the underlying Worker technology remains BEPRA's.

7. AI Workers: Specific Terms

7.1 Performance Expectations

AI Workers are designed to handle specified tasks (booking confirmations, customer enquiries, etc.). Workers improve over time based on usage and configuration. We do not guarantee specific performance outcomes (e.g., specific recovery rates).

7.2 Client Responsibilities

• Client provides accurate business information for Worker training
• Client reviews Worker outputs and reports unusual behaviour
• Client maintains the underlying systems Workers integrate with

7.3 Data and Logs

Workers process customer data on the client's behalf. Client is the data controller; BEPRA acts as a data processor. Worker logs and conversations are retained for 90 days for support purposes (or as agreed).

8. Termination

8.1 By Client

• Care plans: 30 days written notice
• Worker subscriptions: 30 days written notice
• Active project: termination during build is subject to scope-completed payment plus 25% cancellation fee

8.2 By BEPRA

• Material breach of these Terms (after 14 days notice to remedy)
• Non-payment after 30 days
• Reasonable grounds for terminating the relationship

8.3 Effect of Termination

Outstanding fees remain due. Active subscriptions cease at end of current billing period. We will provide reasonable assistance in transferring ownership and access. Each party returns confidential information.

9. Refunds and Australian Consumer Law

9.1 ACL Statutory Guarantees

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), our services come with guarantees that cannot be excluded. These include: services provided with due care and skill, fit for purpose, delivered within reasonable time. For "major failures," you have the right to a refund or alternative remedy.

9.2 Voluntary Refund Policy

• Project deposits are typically non-refundable once design work has commenced
• Care plans: cancelled mid-month, refunds prorated to next billing date
• Workers: cancelled mid-month, refunds prorated

If you believe a service has not been delivered to acceptable standards, contact us first to discuss resolution. Most issues are resolved through revision or remediation.

10. Limitation of Liability

To the maximum extent permitted by law (subject to ACL statutory guarantees):

• Our total liability for any claim is limited to the fees paid by client in the 12 months preceding the claim
• We are not liable for indirect, consequential, or special damages
• We are not liable for loss of revenue, profits, or business opportunity
• We are not liable for issues caused by third-party services (Vercel, Supabase, etc.)
• We are not liable for issues caused by client actions (modifying configurations, etc.)

Statutory rights under ACL are not affected.

11. Confidentiality

Each party agrees to keep confidential information confidential, except:

• As required by law
• With the other party's written consent
• Information that becomes public through no fault of either party

12. Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control, including internet or service provider outages, natural disasters, pandemics, or government action.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes are submitted to the exclusive jurisdiction of the courts of New South Wales.

14. Dispute Resolution

We encourage informal resolution first. If a dispute cannot be resolved through direct discussion:

1. Negotiation. Both parties attempt to resolve in good faith.
2. Mediation. Non-binding mediation through a mutually agreed mediator.
3. Court. If necessary, through New South Wales courts.

For consumer-related disputes, you may also contact the relevant ombudsman or consumer affairs office.

15. Contact

• Email: bep@bepra-int.com
• Address: BEPRA Intelligence, U 3, 19 Cook St, Randwick NSW 2031, Australia
• ABN: 64 977 336 328